We are looking forward to seeing you at your appointment. Here are some things you should know beforehand.

Payment Method: Debit, Visa, Mastercard, Cash or Cheque.

New Client appointments are paid in full at the time of online booking. A valid credit card is required to complete the booking and your appointment is not confirmed until payment has been successfully processed.

For other appointments, a credit card may be required to secure your appointment and will be securely stored on file in accordance with our booking and cancellation policies.

Effective Jan 1 2026 we are no longer offering Extended Health Benefit submission to insurance companies.

Cancellation Policy

Your appointment time is reserved specifically for you. We require a minimum of 24 hours' notice for any cancellation or change to your appointment.

Appointments cancelled or changed with less than 24 hours' notice, or missed without notice, will be charged 100% of the scheduled appointment fee. This fee is the responsibility of the client and is not billable to an insurance company.

We understand that unexpected illness and emergencies can occur. If you are sick or unable to attend your appointment due to an unexpected circumstance, please contact the clinic as soon as possible. Exceptions may be considered at the clinic's discretion.

Prepaid New Client Appointments

New Client appointments are paid in full at the time of online booking.

If you reschedule with at least 24 hours' notice, your payment will be applied to your rescheduled appointment.

If you cancel with at least 24 hours' notice and do not wish to reschedule, your payment will be refunded to the original method of payment.

Appointments cancelled with less than 24 hours' notice, or missed without notice, are subject to the full appointment fee and the prepaid amount will not be refunded. Cancellation and missed appointment fees are not billable to insurance.

Scent Policy: We at Remissio strive to provide a safe, comfortable and welcoming environment for all of our clients as well as our staff.
To help us maintain this environment we ask that you refrain from wearing any heavily synthetic scented products to your appointment. Heavily scented products can trigger reactions such as respiratory distress, headaches and other symptoms. Products that trigger these symptoms can include; perfumes, cologne, lotions, scented hand sanitizer, scented hair products, etc. We thank you for helping us keep Remissio a scent conscious zone.

Parking Details: We at Remissio care about our clients that is why we do our best to make sure you have a positive experience from the minute you arrive. We know that coming to a new place can be a bit of a struggle and we want to make it easier for you. Parking is available in the 2 hour free parking section against our building on McPhail Street as well as free street parking along McPhail Street and King Street, even in the winter. We also have 4 designated Remissio parking spots in the parking lot off Cassells Street. Accessible parking is available in the parking lot as well to the right of our entrance.

We look forward to seeing you at your appointment.

Remissio Team